CHAPTER 5

INTERNATIONAL
PRESENCE

Over the last few years, Clece has continued to favourably evolve its multi-service business model, responding to the needs of people and organisations. This diversified business model has been exported and consolidated in countries like Portugal and the United Kingdom.

4.1

TURNOVER

Clece can offer its services to both large towns and small population centres, providing services to more than 1.3 million people thanks to its decentralised model and a structure consisting of six territorial directorates and offices in the principle cities of the country. Last year, the Company grew its turnover by 4.1%. It also grew the number of workers it employs. This now totals 75,301 people. Our good results are the fruit of obtaining and renewing medium-term pub- lic and private service contracts for integrated management in addition to long-term contracts for centres such as nursery schools, sports centres and care homes for the third age.

4.1

TURNOVER

Clece can offer its services to both large towns and small population centres, providing services to more than 1.3 million people thanks to its decentralised model and a structure consisting of six territorial directorates and offices in the principle cities of the country. Last year, the Company grew its turnover by 4.1%. It also grew the number of workers it employs. This now totals 75,301 people. Our good results are the fruit of obtaining and renewing medium-term pub- lic and private service contracts for integrated management in addition to long-term contracts for centres such as nursery schools, sports centres and care homes for the third age.

17

TURNOVER

With a presence in Portugal since 2007, Clece’s business in this country has continued to in- crease. In 2018 it achieved growth of 17%. It has strengthened its presence in the Portuguese market, where it now has a workforce of 2,200.

The activity that showed notable growth last year was in social services, in the management of private care homes for the elderly. Growth was 91% against 2017. This means that it has become a very significant area of activity for Clece in Portugal. Cleaning and maintenance, airport services and logistics continued the upward trend of previous years, with important contracts award- ed, such as the provision of cleaning services to the 55 buildings of the Justice Ministry.

17

TURNOVER

With a presence in Portugal since 2007, Clece’s business in this country has continued to in- crease. In 2018 it achieved growth of 17%. It has strengthened its presence in the Portuguese market, where it now has a workforce of 2,200.

The activity that showed notable growth last year was in social services, in the management of private care homes for the elderly. Growth was 91% against 2017. This means that it has become a very significant area of activity for Clece in Portugal. Cleaning and maintenance, airport services and logistics continued the upward trend of previous years, with important contracts award- ed, such as the provision of cleaning services to the 55 buildings of the Justice Ministry.

16

TURNOVER

Clece Care Services (CCS) has consolidated its business model in the United Kingdom, a mar- ket that has grown by 16%. The number of work- ers distributed across its 13 companies has now reached 3,727.

Following the strategy adopted in previous years, Clece has continued to acquire local companies with an excellent reputation specialising in home help for the elderly. There are now 11 of these. In particular, Homecarers Liverpool was acquired in 2018. This is a strategic acquisition that has allowed the company to start providing services to the North East area of the United Kingdom, where CCS had no presence until now.

16

TURNOVER

Clece Care Services (CCS) ha consolidado su modelo de negocio en Reino Unido, mercado que se ha incrementado en un 16%. El número de trabajadores alcanzó la cifra de 3.727 distribuidos en un total de 13 empresas.

Siguiendo la línea de años anteriores, se continuó la estrategia de adquisiciones de compañías locales con excelente reputación especializadas en ayuda a domicilio a personas mayores, que ya ascienden a 11. Es destacable la incorporación, en 2018, de Homecarers Liverpool, compra estratégica que permite a la compañía iniciar la prestación de servicios de la zona noroeste de Reino Unido donde CCS todavía no tenía presencia.